passengers in our Miles & More Program and Star Alliance partners may use miles to upgrade to business class or first class. Please keep in mind the specific restrictions from each program. Once ticketed, please contact your mileage program for an upgrade. Lufthansa's Miles & More number is 1-800-268-9127.
Upgrade awards On flights operated by Adria Airways*, Air China, Air New Zealand, All Nippon Airways (ANA), Asiana Airlines, Austrian Airlines Group, Condor*, Croatia Airlines*, LOT Polish Airlines, Lufthansa, Shanghai Airlines, SWISS, SAS Scandinavian Airlines, Singapore Airlines, TAP Portugal, Thai Airways International, Turkish Airlines and United with JP, CA, NH, NZ, OZ, OS, DE, OU, LO, LH, FM, LX, SK, SQ, TP, TG, TK und UA flight numbers, you can upgrade to the next higher class from economy class to business class or from business class to first class of service with Miles & More upgrade awards.
All the terms and conditions applicable to the original ticket also apply to the booking of an upgrade award. An upgrade award is valid only for the route covered by a flight coupon for the ticket. Upgrade certificates remain valid for twelve months.
* We regret that upgrade awards with these Miles & More airline partners cannot be booked online.
4.1 Terms and conditions of booking
Upgrade awards can only be booked for the next higher class of service.
The number of miles required to pay for the upgrade depends on the booking class of the ticket. Please note that the mileage levels stated apply to one route, i.e. one flight coupon. If several routes/flight coupons are required for the journey, the mileage levels are cumulative.
To book an upgrade award, you must have booked a full fare paid flight through www.lufthansa.com or the Miles & More online platforms or through your local Miles & More Service Team and the ticket must have already been issued. In this way, all routes for which an upgrade is to be booked must be confirmed in advance in the number class. Upgrades can only be booked for confirmed routes and are subject to availability in Business or First Class.
On a European domestic flight, an upgrade is only possible in conjunction with an intercontinental flight, and is included free of charge.Special upgrade terms of United
Upgrades are possible for flights operated by United (UA), not in the case of UA marketing flight numbers. An upgrade is possible from Business Class booking classes C and D, as well as from Economy Class booking classes Y, B, M, H. For selected US domestic flights booking classes E, U, Q, V, W, S, T, K, L also apply. It is possible to upgrade to classes C, D, Y and B electronically. A paper certificate still has to be issued for upgrades to any other booking class. For upgrades with United, paper certificates (valid for up to 12 months) for all booking classes (except from Business Class C, D and Economy Class Y, B, M, H) must be issued, so the booking must be made at least seven working days in advance. Express processing is also possible up to four working days before departure upon payment
At United, it is possible to upgrade from Economy booking classes Y, B, M and H on international flights, and on selected domestic US flights from booking classes E, M, U, H, Q, V, W, S, T, K and L. It is possible to upgrade from Business booking classes C and D to First Class. eUpgrades are possible for upgrades from classes C, D, Y and B. For upgrades from other booking classes, a paper certificate (valid for up to 12 months) must be issued. Hence the booking must be made at least seven working days in advance. Upgrades can also be booked at shorter notice - between four and six working days in advance – but a surcharge will then be payable. * Upgrades are only possible with the stated airline partners. Eligibility is determined by the flight number of the operating carrier.
Waiting list bookings can be made with eUpgrades with Austrian Airlines Group, LOT Polish Airlines, Lufthansa and Swiss.
Upgrades to group bookings cannot be made online. These can only be requested via the Miles & More Service Team.
4.2 Advance booking time limits and payment
For flights with Austrian Airlines Group, LOT Polish Airlines and Lufthansa, an electronic upgrade (eUpgrade) is possible three hours or more prior to departure. This time limit may vary from destination to destination, as it can depend on other factors such as the catering already ordered. The departure must be from a destination at which an eUpgrade is possible. Otherwise an upgrade must be issued in paper form. You can obtain information on these destinations from your local Miles & More Service Team.
If your upgrade award can only be issued in paper form, you must make your reservation at least four working days before the desired flight date.
Booking is only possible four or more working days in advance of the desired flight date. The necessary miles will be automatically debited to your mileage account once the reservation has been made. In the case of waiting list bookings, the miles are only deducted when the upgrade is confirmed.
Infants (under two years old) can accompany you free of charge as long as they do not require a seat.
4.3 Special upgrade terms and conditions
4.3.1 Lufthansa, Adria Airways, Air China, Air Dolomiti, Air New Zealand, ANA, Asiana Airlines, Austrian Airlines Group, Croatia Airlines, LOT Polish Airlines, SAS Scandinavian Airlines, Shanghai Airlines, Singapore Airlines, TAP Portugal, Thai Airways International, Turkish Airlines, SWISS and Condor*
With Condor, no booking classes are excluded; the values contained in column Economy B, Y apply. Upgrades with LH, JP, EN, OS, OU, LO and LX are not possible for some particularly favourable offers.
On European flights, this applies to the following booking classes:
- Adria Airways (JP) E, G, K, L, T, U
- Austrian Airlines Group (OS) L, O, T
- Croatia Airlines (OU) E, L, S, T, U, W
- SWISS (LX) E, I, L, T, X
- Lufthansa (LH), Air Dolomiti (EN) and LOT Polish Airlines (LO) E, L, T
On intercontinental flights, this applies to the following booking classes:
- LOT Polish Airlines (LO) L, W
- SWISS (LX) I, E, T, W, X
- Lufthansa (LH), Adria Airways (JP), Air Dolomiti (EN), Austrian Airlines Group (OS) and Croatia Airlines (OU) S, W, U
Upgrades within Europe for domestic flights are only possible on connecting flights in combination with upgrades on intercontinental flights and already included in the miles for the upgrade of the intercontinental flight. For upgrades with Condor, Adria Airways or Croatia Airlines, paper certificates (valid for up to 12 months) are issued, hence upgrade bookings with these airlines must be made at least four working days prior to departure. Further information regarding SWISS upgrades is available from www.miles-and-more.com. Upgrades with Air New Zealand (NZ), ANA (NH), Asiana Airlines (OZ), Air China (CA), SAS Scandinavian Airlines (SK), Singapore Airlines (SQ), TAP Portugal (TP), Thai Airways International (TG) and Turkish Airlines (TK) are possible from Economy booking classes Y and B. (With SK and SQ, upgrades are also possible from class S, and with NZ, classes E, O, U as well). If First Class is available, with these airlines it is possible to upgrade from Business booking classes C and D (with NH and SQ, classes J and Z as well). Only paperless upgrades (eUpgrades) are possible. 4.3.2 United
